Frequently Asked Questions (FAQ)
Do you have a question? Feel free to type it inside of the search field:
On this page you will find the answer to the following questions:
- 1 Do you have a question? Feel free to type it inside of the search field:
- 1.1 How can I delete my Account?
- 1.2 Which data protection mechanisms are in place to protect my Personal Data?
- 1.3 How can I add a friend?
- 1.4 How can I change my personal information?
- 1.5 How can I change my password?
- 1.6 I forgot my password - How do I get a new one?
- 1.7 I forgot my login credentials- How do I reset them?
- 1.8 How do I change the visibility of my name?
- 1.9 Do I need a specific Handicap to book?
- 1.10 How can I cancel my reservation?
- 1.11 Which payment methods are available for me?
- 1.12 Where can I check my Credit Cards? Can I delete them or add a new one?
- 1.13 Where can I see who and where my friends have booked a Tee Time?
- 1.14 My reservation has been blocked. What can I do to change this?
- 1.15 I want to verify my Golf Club Membership, but I receive an error. What can I do?
How can I delete my Account?
Log in to your account by entering your email and password, your name will appear in the top right corner. Click on your name to open a dropdown-menu:
Under “Account Settings”, click on “Privacy”:
Under this tab, if you scroll down, you can click the red button (Request Account Deletion) shown below to initiate the deletion of your account.
Which data protection mechanisms are in place to protect my Personal Data?
You may find more information about this in “Privacy”:
Under “General Data Protection Regulation”, you can view our terms, Review/Download your Account Data:
Your Data is encrypted, thus securely stored in our Marketplace-Database.
How can I add a friend?
Log in to your account by entering your email and password, your name will appear in the top right corner. Click on your name to open a dropdown-menu:
Under “Account Settings”, click on “Friends”:
Here, you can invite others by entering their E-Mail-Address:
Your friend will then receive an E-Mail and needs to proceed with accepting the request:
Once a pending request has been accepted, the invited friend is now added to your Friends.
You will be notified by an E-Mail, which specifies you have received a new friend request.
The request itself needs to be accepted by navigating to Friends and clicking the blue Tick-button.
You may:
Accept the friend request
Decline the friend request
Or block the person which sent you an invite
How can I change my personal information?
Log in to your account by entering your email and password, your name will appear in the top right corner. Click on your name to open a dropdown-menu:
Under “Account Settings”, Click on “General Settings”:
You will find the summary of your personal data here and can add and edit information.
To change your name, surname and email address, please write an E-Mail towards:
support@nexxchange.com.
How can I change my password?
Log in to your account by entering your email and password, your name will appear in the top right corner. Click on your name to open a dropdown-menu:
Under “Account Settings”, Click on “General Settings”:
Click on the “Reset your password” button, as shown in the screnshot:
You will then receive an email containing a link. By following the link, you can change your password.
I forgot my password - How do I get a new one?
On our home page, click on "Forgot your password?":
Then, enter your E-Mail-Address and click "Submit".
I forgot my login credentials- How do I reset them?
If you have lost your login credentials, click on "Forgot your login?":
Then, enter your phone number :
You will receive a notification with details on how to proceed.
How do I change the visibility of my name?
For data protection reasons, your name is not visible by default (not everyone wants to be publicly visible). However, you can change this setting in "Settings" and your name will appear in the teetime calendar view (sometimes, the synchronization will take place overnight).
Log in to your account by entering your email and password, your name will appear in the top right corner. Click on your name to open a dropdown-menu:
Then, under “Account Settings”, click on “Privacy”:
You can choose from the following name visibility options:
In the TeeTime calendar: for no one or for each registered user
For tournament results: For none, for all or for members of your Golf Club
Use a Nickname (pseudonym): If you want to be visible with a Nickname
How can I book a TeeTime at a specific time?
In the event of the Golf Club offering TeeTimes at a later day, but prior to your current time, you will be able to change the time you start searching for available Tee Times.
Simply change the time and check if there are available TeeTimes to book:
Do I need a specific Handicap to book?
This depends on the settings of the Golf Club you want to book in. Inquire about potential limits in case you you are not able to book a Tee Time.
How can I cancel my reservation?
Log in to your account by entering your email and password, your name will appear in the top right corner. Click on your name to open a dropdown-menu:
Click on “Orders” to navigate to your booked Tee Times overview:
You now have the option to cancel specific positions
.
Which payment methods are available for me?
Most Golf Clubs will have one or multiple of these 3 options available to pay for your booking:
On-Site payment: Essentially, this lets you pay directly in the Golf Club.
Payment using Credit Cards: If the Golf Club enables this, by default, we support VISA and MC
Customer Account: This can be used by the Golf Club. You can also add funds independently, navigating to →
If you have your Credit Card’s credentials already deposited in our safe environment, you may then proceed to add funds - Completely remotely and independent from your Golf Club.
Click on “Show Customer Account” →
Click on “Fund Customer Account” →
Choose your fund or type in the desired amount to be charged, and click on “Fund Given Amount”.
Then, accept the transaction to charge your Customer Account for this Golf Club.
Which type of payment can be chosen depends on the Golf Club you want to book in.
Where can I check my Credit Cards? Can I delete them or add a new one?
Log in to your account by entering your email and password, your name will appear in the top right corner. Click on your name to open a dropdown-menu:
Click on “Account Settings”, then on “Credit cards”:
Here you can view and delete Credit Cards which have already been used. To add a Credit Card (once deleted or a new one), you have to start a booking process leading to a payment-option.
← Click on “Add a card” to start the process.
Golf Clubs who support this will be marked with the following icon:
The other option is to have a Customer Account activated online. Navigate to Customer Accounts:
While trying to charge your Customer Account…
…fund a specific amount…
if there is no Credit Card yet defined, you can deposit one via the Payment-Process for this funding:
← Click on “Add a card” to start the process.
You will then be processed to this dialog window:
Choose your Credit Card’s institute and enter your credentials.
Once the requested data is entered, finalize adding your Credit Card via the Customer Account.
How can I download an .ics-file for my booked Tee Time(s)?
Log in to your account by entering your email and password, your name will appear in the top right corner. Click on your name to open a dropdown-menu:
Click on “Orders” to open the booking overview:
← Click on this Icon to download an .ics-file, which is compatible with your Calendar-software:
Where can I see who and where my friends have booked a Tee Time?
If your friends have placed a booking, you will see a notification in the upper-right corner of your screen. The number corresponds with the number of total bookings placed by your friends:
Click on this button to check your notifications:
If you then click on the blue golf-club symbol, you will be able to join your friend’s Tee Time, provided there is a space left!
My reservation has been blocked. What can I do to change this?
The Golf Club can deny specific players to book online. This may happen due to several no-shows. Please contact the Golf Club in which you want to book in case this happens to solve this!
I want to verify my Golf Club Membership, but I receive an error. What can I do?
Please proceed to read the error message carefully. This usually happens if you entered the wrong information or personal information (which, for instance, is required to verify your membership with the FIG)
If you are unsure on how to proceed, contact the Nexxchange-Support-Team or your Golf Club for immediate help.