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Clicking on this Symbol opens up a new dialog window which lets you export this specific transaction manually. If you need to export it with Write Payment Description or/and Suppress Payment Reference, or none of those 2, depends on your bank instituteBank Institute. The Collection Date is usually set 3-5 days ahead.
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In order to do this with already exported transactions, you have to tick the “Overwrite” box to uncompress the Mandate Transaction which is then send back to the sub-tab Queued Mandate Transactions.
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Mark as closed
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If you want to mark this specific transaction as closed, simply click on the button Mark as closed. This can be useful if you know a Mandate Transaction won’t be received (e.g. no payment will be received) or the corresponding invoice has already been payed, so transaction(s) are not required anymore.
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This can be useful if multiple, different positions are available for a specific customer, but you want to cut down on the amount of separate Mandate Transactions you want to send towards your bank instituteBank Institute.
E.g. you want to cut down on fileFile-size or/and amount charged for each Mandate Transaction you send, but please be aware of each individual transaction’s Next payment due-date.
The customer might not be happy to pay the whole outstanding amount at once.
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Transactions seen here are not settled - they are merely ready to be downloaded as a fileFile, which you need to upload to your bank institute Bank Institute to start the bank’s automatic SEPA-Mandate process.
Downloading the .CSV-File for your Bank Institute
To download the .xml file needed for online-banking, you have to click on the following marked area:
Choose the desired file-type (typically .csv or .xml). Once downloaded, you can open it using a text editor to check the file’s content.
Once content, please follow your bank institute’s guide on SEPA-Mandates on how to proceed and upload the file-type correctly.
warningAfter you performed the export, click on the cog-icon (to check your processes):
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There, you can download the XML-File of the exported transactions you can upload to your Bank Institute:
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You need to know the parameters beforehand, e.g. whether you need to export SEPA-Mandates with or without “Suppress Payment Reference” or/and “Write Payment Description”.Bank institutes The XML-File downloaded after you export the SEPA-Mandate-Transactions will reflect your choices. Bank Institutes may require both or may not require any of these 2 options for a file File to be uploaded successfully. If the .xmlXML-file File is rejected by your bank instituteBank Institute, you may ask your bank institute Bank Institute for assistance. Please be aware, 0.00-values are to be avoided. This will lead to errors as well. |
Downloading an individual File for your Bank Institute
Maybe you require a specific data range or want/need to upload a File (type) separately to the Bank Institute.
To download a specific data File needed for online-banking, first make sure you filtered the transactions you require. Then, you have to click on the following marked area:
Click the desired File-type (typically .CSV or .XML). Once downloaded, you can open it using a text editor to check/edit the File’s content
Once content, please follow your Bank Institute’s guide on SEPA-Mandates on how to proceed and upload the File-type correctly - you are very likely to change specific lines of the exported File.
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Please be aware - this only needs to be done if you can not upload the XML-File, whether because your Bank Institute does not support the standard or requires a different type of File/Format. This is usually not necessary. You can download the XML-File under Processes as explained in the previous section. |
Marking a Transaction as paid
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It is important to keep track of your received payments. If a transaction has been falsely marked as payed, you have to check as to why and what happened. Contact your bank institute Bank Institute or your customer for further information as to what might have transpired.
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