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How this works is explained here → https://nexxchange.atlassian.net/wiki/spaces/GSE/pages/547979351/Customers+CRM#Customers%26CRM-PeriodicBilling
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Overview
You may filter transactions by specific conditions available here. The options you can choose from are the same for all 4 sub-tabs.
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Operations available for Transaction Mandates
Export Sepa Mandate
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Clicking on this Symbol opens up a new dialog window which lets you export this specific transaction manually. If you need to export it with Write Payment Description or/and Suppress Payment Reference, or none of those 2, depends on your bank institute. The Collection Date is usually set 3-5 days ahead.
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Mark as failed
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Clicking on this symbol opens up a new dialog window. You may specify this transaction as failed. You may define Date failed and you have the option to change the sum (usually not recommended).
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Settle Transaction
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Clicking on this symbol lets you mark a transaction as settled. In case one of your members has already payed in advance, you can settle a transaction, choose the Payment Method received and its Date.
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Edit Transaction
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By clicking on this symbol you can manually change the Next payment due date, as well as the Sum you are expecting. E.g. this can be used if someone wants to pay an additional, outstanding transaction (another Mandate Transaction you still expect) at once.
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Be sure you either settle, edit or close the corresponding transactions (if any exist), in case you choose to change the Sum expected. |
Uncompress
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Uncompressing a Sepa Mandate Transaction will split up the transaction into its original mandates.
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Transactions seen here are not settled - they are merely ready to be downloaded as a file, which you need to upload to your bank institute to start the bank’s automatic SEPA-Mandate process.
Downloading the .CSV-File for your Bank Institute
To download the .xml file needed for online-banking, you have to click on the following marked area:
Choose the desired file-type (typically .csv or .xml). Once downloaded, you can open it using a text editor to check the file’s content.
Once content, please follow your bank institute’s guide on SEPA-Mandates on how to proceed and upload themthe file-type correctly.
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We You need to know if we the parameters beforehand, e.g. whether you need to export a SEPA-Mandate .xml-file whether Mandates with or without “Suppress Payment Reference” or/and “Write Payment Description”. Bank institutes may require both or may not require any of these 2 options for a file to be uploaded successfully. If the .xml-file is rejected by your bank institute, you may ask the your bank institute for assistance. Please be aware, 0.00-values are to be avoided. This might will lead to errors as well. |
Marking a Transaction as paid
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Once done, you can find them under the sub-tab Settled “Settled Mandate TransactionsTransactions”:
We successfully settled this position and the system will let you know (under History) when, what and by whom this transaction has been settled.
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