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Queued Mandate Transactions - If there are any new positions you can export/compress, they are shown under this tab.
Pending Mandate Transactions - Once exported, they will be shown under this sub-tab.
Failed Mandate Transactions - If a transactions has failed (or was marked failed manually), they will be shown under this sub-tab.
Settled Mandate Transactions - Finished transactions can be seen here. If you accidentally settle a transaction, you are still able to manually mark it as failed, and then choose additional options.
Operations available for Transaction Mandates
Export Sepa Mandate
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Clicking on this Symbol opens up a new dialog window which lets you export this specific transaction manually. If you need to export it with Write Payment Description or/and Suppress Payment Reference, or none of those 2, depends on your bank institute. The Collection Date is usually set 3-5 days ahead.
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| Warning |
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Please be aware, a closed Mandate can not be reopened, even if you navigate to the original invoice, which was created with SEPA-Transactions in mind. |
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Exporting SEPA Mandates
Using our adaptive filter-system, narrow down the debit mandates you want to export. Once you have done that, you may choose to compress them.
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| Warning |
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We need to know if we need to export a SEPA-Mandate .xml-file whether with or without “Suppress Payment Reference” or/and “Write Payment Description”. Bank institutes may or may not require these 2 options for a file to be uploaded successfully. If the .xml-file is rejected by your bank institute, you may ask the bank institute for assistance. Please be aware, 0.00-values are to be avoided. This might lead to errors as well. |
Marking a Transaction as paid
You can singularly mark a transaction as paid, or narrow down your selection using our adaptive filter-system.
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You can specify the Sum and the Date failed. It will then be sent towards Failed Mandate Transactions.
What to do if a SEPA-Transaction has been settled, then marked as failed
It is important to keep track of your received payments. If a transaction has been falsely marked as payed, you have to check as to why and what happened. Contact your bank institute or your customer for further information as to what might have transpired.
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| Note |
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Please always contact the support if you are unsure what to do next.” |