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All messages that are communicated, via Print/Email/SMS, are recorded here.

Info

Our E-Mail delivery system can only check, if our part (the sender) shows any signs of errors. If an E-Mail is correctly sent out, it may still be blocked, automatically deleted or put into the spam folder of the receiver, depending on:

  • The receiver’s E-Mail address domain.

  • The receiver’s customised E-Mail filtering.

  • The E-Mail domain and the provider’s own settings, e.g. blacklisting specific senders automatically deleting E-Mails before the customer is even aware of this circumstance.

Please note that customers not receiving E-Mails can have many issues apart from your Software-Provider.

Image Added

To check if an E-Mail could not be sent, set the Filter under “Failed” to True. If it could not be sent, the checkbox under “Failed” will be marked, looking like this.

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If you click on the information button to the left of the communication channel (e.g. Print, Email, SMS) you can see more detailed information about the communication, namely:

  • Channel (Email / SMS / Print)

  • Recipient (customer’s name)

  • Subject

  • Message

  • User (name of your co-worker

  • Attachment

  • Customer Id

  • Sent (date of sending)

Here is an example how what the information shows.

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