...
Queued Mandate Transactions - If there are any new positions you can export/compress, they are shown under this tab.
Pending Mandate Transactions - Once exported, they will be shown under this sub-tab.
Failed Mandate Transactions - If a transactions transaction has failed (or was marked failed manually), they will be shown under this sub-tab.
Settled Mandate Transactions - Finished transactions can be seen here. If you accidentally settle a transaction, you are still able to manually mark it as failed, and then choose additional options.
...
Clicking on this Symbol opens up a new dialog window which lets you export this specific transaction manually. If you need Depending on your Bank Institute, you have the option to export it with Write Payment Description or/and , Suppress Payment Reference, both options or none of those 2, depends on your Bank Institute. The Collection Date is usually set 3-5 days ahead (= the time it takes for a bank transaction to occur).
...
Mark as failed
...
Clicking on this symbol opens up a new dialog window. You may specify this transaction as failed. You may define Date failed and you have the option to change the sum (usually not recommended).
...
| Info |
|---|
In order to do this with already exported transactions, you have to tick the “Overwrite” box to uncompress the Mandate Transaction which is then send sent back to the sub-tab Queued Mandate Transactions.
|
Be careful if this transaction has already been uploaded towards your Bank Institute ...
E.g. you want to cut down on File-size or/and amount charged for each Mandate Transaction you send, but please be aware of each individual transaction’s Next payment due-date.
The customer might not be happy to pay the whole outstanding amount at once.
Once you made you your selection, the system might give you a warning, in case e.g. if bank information is missing:
...
Transactions seen here are not settled - they are merely ready to be downloaded as a File, which you need to upload to your Bank Institute to start the bank’s its automatic SEPA-Mandate process.
...
There, you can download the XML-File of the exported transactions for you can to upload to your Bank Institute:
...
| Note |
|---|
You need to know the parameters beforehand, e.g. whether you need to export SEPA-Mandates with or without “Suppress Payment Reference” or/and “Write Payment Description”. The XML-File downloaded after you export the SEPA-Mandate-Transactions will reflect your choices. Bank Institutes may require both, one or may not require any of these 2 options for a File to be uploaded successfully. If the .XML-File is rejected by your Bank Institute, you may ask your Bank Institute for assistance. Please be aware, 0.00-values are to be avoided . This will lead to errors as well- they are not valid transactions to perform. |
Downloading an individual File for your Bank Institute
...