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By clicking on this symbol you can manually change the Next payment due date, as well as the Sum you are expecting. E.g. This this can be used if someone wants to pay an additional, outstanding transaction (another mandate transaction Mandate Transaction you still expect) at once.
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Be sure you either settle, edit or close the corresponding transactions (if any exist), in case you choose to change the Sum expected. |
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Uncompressing a Sepa Mandate Transaction will split up the transaction into its original mandates.
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Click on the “Uncompress Sepa Mandate Transaction” - Button to split the transaction back up.
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You have the option to do this for already exported Mandate Transactions as well.
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You In order to do this with already exported transactions, you have to tick the “Overwrite” box , to uncompress the Mandate Transaction and which is then send it back into to the original sub-tab , Queued Mandate Transactions. Be careful if this transaction has already been uploaded towards your bank institute. |
Mark as closed
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If you want to mark this specific transaction as closed, simply click on the button Mark as closed. This can be useful if you know a Mandate Transaction won’t be received (e.g. no payment will be received) or this amount the corresponding invoice has already been payed, so this mandate transaction is transaction(s) are not required anymore.
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The sub-tab below it will then show a note with “Mark as closed”.
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Please be aware, a closed Mandate can not be reopened, even if you navigate to this the original Transaction’s invoiceinvoice, which was created with SEPA-Transactions in mind. |
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Exporting SEPA Mandates
Using our adaptive filter-system, narrow down the debit mandates you want to export. Once you have done that, you may choose to compress them.
This can be useful if multiple, different positions are available for a specific customer, but you want to cut down on the amount of separate Mandate Transactions you want to send towards your bank institute.
E.g. you want to cut down on file-size or/and amount charged for each Mandate Transaction you send
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, but please be aware of each individual transaction’s
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Next payment
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due-date.
The customer might not be happy to pay the whole outstanding amount at once.
Once you made you selection, the system might give you a warning, in case bank information is missing:
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After you added the missing information, you may proceed to click on the “Export debit mandate”- buttonButton.
Transactions seen here are not settled - they are merely ready to be downloaded as a file, which you need to upload to your bank institute to start the bank’s automatic SEPA-Mandate process.
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Once downloaded, you can open it using a text editor to check the file’s content. Once content, please follow your bank institute’s guide on SEPA-Mandates on how to proceed and upload them.
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We need to know whether if we need to export a SEPA-Mandate .xml-file whether with or without “Suppress Payment Reference” or/and “Write Payment Description”. Bank institutes may or may not require these 2 options for a file to be uploaded successfully. If the .xml-file is rejected by your bank institute, you may ask the bank institute for assistance. Please be aware, 0.00-values are to be avoided. This might lead to errors as well. |
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You can singularly mark a Transaction transaction as paid, or narrow down your selection using our adaptive filter-system.
Once satisfied, click on the orange Settle “Settle SEPA Mandate Transactions Transactions” - Button.
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Specify the Payment Method, the Date and the SEPA Collection Date (when you received the payment).
Click on the Settle “Settle Mandate Transactions Transactions” - Button to finish this process.
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Once done, you can find them under the sub-tab “Settled Settled Mandate Transactions”Transactions:
We successfully settled this position and the system will let you know (under History) when, what and by whom settled this transaction has been settled.
Under any case, you can always mark a settled transaction as failed, even if it has already been settled.
You can specify the sum Sum and the Date failed. It will then be sent towards “Failed Failed Mandate Transactions”Transactions.
What to do if a SEPA-Transaction has been settled, then marked as failed
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Marking a transaction as failed will also show it as “Failed” under the specified invoice’s “Debit mandate”Debit mandate:
Our Software can not know if the transaction has actually been successful or not. So the amount is still being handled as “paid”, since it has been marked as paid once (subject to change).
To fix this, you can turn the amount negative and manually add it towards your invoiceinvoice’s received payment, so the outstanding amount is back to what’s actually still open (a note will help clear things up as well):
If you check the outstanding amount, it is back to the original value:
Before you do this, double-check if the amount has really not been payed to avoid confusion.
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Please always contact the support if you are unsure what to do next.” |